Knowlege Base

  • A40 Tower Fan

    • Coming Soon.

      Coming Soon.

  • ASP 200 F.A.Q.

    • I’m having trouble connecting WiFi?

      2.4GHz Wi-Fi connection required to use smart features. To connect, follow the mobile App instructions to finish network connection. Press and hold the WiFi button for 5 seconds until the WiFi light blinks rapidly. Then enter your WiFi information to connect. For more questions, please visit http://www.aspenapplianceinc.com/ for video guides or contact customer service at: service@aspenapplianceinc.com or call 1-877-365-3464.

      • Note: Most new home router models support both 5 GHz and 2.4 GHz bands and will automatically detect and connect devices using the optimal channel to deliver the best WiFi signal at any given time. If you don't see the WiFi channel settings for 2.4 and 5 GHz, this means these settings are managed automatically

      • Reset the device first

      • Make sure device is plugged in and fan is turned off. Hold the WiFi button for 5 seconds until WiFi indicator light begins flashing rapidly. (2 times per second)

      • To connect in EZ mode (Recommended)

      • The WiFi indicator light needs to be set to rapid flashing. Please follow the 3 steps below to finish setting

      • 1. Make sure device is plugged in and fan is turned off.

      • 2. Hold the WIFI button for 5 seconds until WiFi indicator light begins flashing rapidly.

      • 3. Confirm the WiFi indicator light blinks 2 times per second.

      • 4. Confirm indicator rapidly blink.

      • To connect in AP mode

      • The WiFi indicator light needs to be set to slow flashing (blink every 3 seconds). Please follow the 4 steps below to finish setting.

      • 1. Make sure device is plugged in and fan is turned off.

      • 2. Hold the WiFi button for 5 seconds.

      • 3. Confirm indicator light is now rapidly flashing. Then take the next step.

      • 4. Hold the WiFi button for 5 seconds again until indicator light is slowly flashing.

      • *1 Device only supports 1 login account, if you would like to have more users, please “add family member” under Home Management. One account can manage multiple families at the same time.

      • *If any error occurs, please unplug the device and wait for 10 seconds and plug in and try setup again.

      Where do I find the "AspenHome" App for Aspen Smart Window Fan?
      1. Simply go to the App Store (IOS) or Google Play Store (Android) and search for "AspenHome".
      2. Google Play Store
      3. Apple App Store
      Do Aspen Home products work with both Amazon Alexa and Google Home?

      Yes, they do. You can either set up the devices to be controlled via Alexa or Hey Google!

      Do I use the Google Home or Google Assistant APP?

      Always use the Google Home APP.

      What happens to my window fan if my WiFi stops working?

      The device will still turn on/off regardless if your WiFi is working or not, the functionality of your WiFi is only for remote controlling via APP and voice controlling your device, both which will not be available while your WiFi is down.

  • How to Videos

    • Indroduction to the ASP 200
      How to Install and Clean your ASP 200
      AspenHome - Indroducing AspenHome App
      AspenHome - How to Download ApenHome App
      Google Assistant - Connect Google Assistant to Aspen Smart Fan
      Alexa - Connect Alexa to Aspen Smart Fan
      Wifi Setup - EZ Mode
      WiFi Setup - AP Mode
  • Additional Support

    • Google Home - Set Up

      Google Action and Aspen® smart home products work together to help you easily control your smart device(s) by conveniently turning your voice into a remote control for your window fan.


      Please follow the steps below to connect Google Assistant on Google Home to your Aspen® home products:

      1. Download our AspenHome app in Google Play or App Store

      2. Register AspenHome account in our app

      3. Aspen® smart home device(s) must be nearby in order to connect

      4. Log into Google Home app

      5. Select “Add” / “+”, then select “Set up device”

      6. Select “Have something already set up?” and search for “Aspen Home” in the search bar

      7. Select the AspenHome app to begin integration

      8. Link your AspenHome account with Google then select “Agree and link”

      9. Select device “Window Fan” to complete linking

      Google Home Voice Commands

      “Hey Google, turn on "Window Fan"

      “Hey Google, turn off "Window Fan"

      “Hey Google, set "Window Fan" speed to 1”

      “Hey Google, set "Window Fan" speed to 2”

      “Hey Google, set "Window Fan" speed to 3”

      “Hey Google, What’s the "Window Fan" speed now?”

      Amazon Alexa - Set Up

      Amazon Alexa and the Aspen® smart home products work together to help you easily control your home appliances.


      Please follow the steps below to connect Alexa to your Aspen® Home products:

      1. Download our AspenHome app in Android or IOS app market

      2. Register AspenHome account in our app

      3. Aspen smart home device(s) must be nearby in order to connect

      4. Configure your smart device (Window Fan) with our AspenHome app and set a name, if desired, for your device(s) which will be used in "Window Fan”

      5. Log into Amazon Alexa app

      6. Tap the menu button located at the upper left corner and select “Skills and Games”

      7. Enter “Window Fan” in the search bar, then select “Window Fan”

      8. Select “Enable to Use”, you will then be navigated to link your AspenHome account with Amazon Alexa then select “Agree and link”

      9. Follow the instructions on the screen to complete linking

      10. Once authorized, select “DISCOVER DEVICES” in Alexa app to find your AspenHome device(s)

      11. If you want to change your smart device (Window Fan) name, go back to step (4).

      *Please note that if you need to add more devises in the future, you will need to Discover Devices again.

      Amazon Alexa - Voice Commands

      “Alexa, turn on Window Fan"

      “Alexa, turn off Window Fan”

      “Alexa, set Window Fan speed to 3"

      “Alexa, set Window Fan speed to 2"

      “Alexa, set Window Fan speed to 1"

      App Control

      Please have a compatible IOS or Android device with WiFi enabled


      How to connect:

      1. Find “AspenHome” APP in IOS and Android or Scan QR Code to download to enjoy optional scheduling functions and speeds from your smartphone.

      2. Make sure that the device is plugged in and the fan is turned off. Hold the WiFi button for 5 seconds until WiFi indicator light begin flashing rapidly (blink 2 times per second).

      3. Follow the instruction on AspenHome App to set up Fan WiFi connection. The process may take up to 2 minutes, during this state the fan’s digital display will be showing a rotating sign.

      4. After the connection is successfully made, the buzzer will beep for 1.5 seconds and the WiFi successful connection state will be entered.

      5. If the WiFi timesout or the connection fails, please repeat steps 1–3. Unplug the device and wait for 10 seconds and then plug the device back in to reset the WiFi indicator light to rapid flashing.


      Or you may select “Other Mode” and follow the instructions to complete the setup. After completing the above operation, the entire unit will continue to operate normally.

      App Features
  • Troubleshooting

    • The window fan does not work properly.

      Check that the power plug of the window fan is plugged in a 120V AC outlet.

      Check to make sure that the outlet is not overloaded.

      Check the power and make sure the window fan is turned on

      Check the security locks and both fan grills are securely locked.

      Check to make sure the temperature setting is lower than the room temperature.

      The airflow has decreased.

      Check that the air intake and exhaust are not blocked.

      Check that the airflow screen of the window fan is locked.

      Adjust the airflow to cool, exhaust or circulate.

      The remote control does not operate the fan.

      Make sure the battery correctly installed. Required 1x

      CR2025 LITHIUM BATTERY 3V (NOT INCLUDED)

      Make sure the remote is pointed toward front infrared of the fan.

      Make sure the battery is not expired.

      The fan(s) are missing parts.

      Contact customer service at: service@aspenapplianceinc.com or call 1-877-365-3464

      The fan is not secure in my window and moves during operation.

      Please ensure the bottom edge of the window sash fits into the groove along the top of the fan. Make sure it’s completely secure. Refer to the Window Fan Installation section.

      My window fan will not fit horizontally in the window.

      Fan can be installed in vertically or horizontally. Please note that when installing vertically, the builtin adjustable extender panel must be located on top of the fan and never on the bottom. Refer to the Window Fan Installation section.

Downloads

  • A40 Tower Fan

    • Owner's Manual

      Coming Soon.

      Quick Start Guide

      Provided below is our "Quick Start Guide", that will provide you a simple rundown on how to get started.

      Coming Soon.

  • ASP 200